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Frequently asked questions Below are commonly asked questions about our clinic and policies. For healthcare-related FAQs, click here. | | What is your credit policy? | Our primary concern is the welfare of patients entrusted to our care. Unfortunately, however, we must also be concerned with the economic factor. In compliance with the Federal Consumer Credit Protection Act, we wish to notify you of our policy regarding payment of statements rendered on your behalf. - We expect payment on the day of service. We will, however, extend credit to those patients who have demonstrated a good credit record in the past.
- If an account has been billed, it must be paid in full within 30 days of receipt of the monthly statement.
- Forms of payment we accept are: cash, check, Visa, and MasterCard.
- If you cannot pay the bill in full, arrangements must be made through our business office. We are happy to set up a payment plan.
- A finance charge is assessed on all accounts with charges over 60 days. The rate is
8% APR.
- Patients are placed on a cash basis if any portion of their account balances pass 90 days. This means that all non-emergency visits must be paid for at the time of service. All emergency visits must be paid for within one week of the visit.
- Accounts will be listed with our legal collections agency if the balance reaches 120 days unless a payment plan is established and followed.
Call our business office at (763) 236-2726 for more information.
| | | What is your late policy? | Patients arriving late by 15 minutes or more may need to reschedule. If scheduling permits, the patient may be seen by the next available provider. There may be a long wait. If you know you will be late for an appointment, please call us at (763) 236-2700.
| What is your walk-in policy? | We encourage appointments! Walk-in patients will see the next available provider, who will not necessarily be their preferred provider.
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